Returns and Exchanges
If you are not completely satisfied with your purchase we will be happy to offer you a refund or exchange. To return your order, you must do so within 14 days of receiving your order. Please note, you will need to use the same courier that delivered your items. The return shipping costs will be deducted from your return credit.
Please follow the steps below to return you item:
- All items must have the security label attached, must not have been worn and in the original condition and packaging.
- Email us at firstname.lastname@example.org to obtain the required information to contact the courier service. This must be done within 14 days of receipt of your order.
- All items must be returned in their original packaging using the indicated courier service.
- Your item must be returned to us within 14 days of receipt of your return information.
Exchanges: If you wish to exchange your purchase, this must be done within 14 days of receiving your goods. The return shipping costs will be deducted from your return credit.
Refunds: Refunds will be made within 14 days of the receipt of returned items. All undamaged, correctly returned products will be credited to the original purchasers credit card minus the cost of the return shipment.
Sassi Fine Jewellery will not accept returns of any items that have been worn and/or labels removed. Please note that we do not accept liability for returned goods if you do not return them using our specified method of shipment.
Faulty Items: Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 3 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We are only able to exchange faulty items for the same item subject to availability.